Return and Exchange Policy
The withdrawal period is 30 days from the date of delivery. If 30 days have elapsed since your delivery, we unfortunately cannot offer you a refund or exchange.
To make a return, please use our return portal at this address.
Once your package is returned, we will send you an e-mail to confirm receipt. We will inform you of our decision to approve or reject your claim.
If we approve your request, we will automatically process your refund towards your original payment method. We cannot issue a refund higher than 100% of the amount you originally paid. Exceeding amounts we owe you will be issued as store credit towards your account. We cannot use any method or way of payment to issue the refund other than the one you originally used to place your order.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once we approve your request, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 14 days from the date of delivery
- In unused and resealable condition
- In the original packaging with all the tags intact
What items are non-refundable?
All the items are refundable.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
We support the following refund options:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once we received and inspected your return, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My country isn't available on your prepaid label generator?
Unfortunately, it may mean that we do not have a returns hub in your country yet, thus, we cannot offer a prepaid return or exchange label. Please note that we do not offer refunds or any kind of compensation for shipping labels you might have paid for yourself.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.