Return and Exchange Policy
The withdrawal period is 14 days from the date of delivery. If 14 days have elapsed since your delivery, we unfortunately cannot offer you a refund or exchange.
To make a return, please use our return portal at this address.
Once your package is returned, we will send you an e-mail to confirm receipt. We will inform you of our decision to approve or reject your claim.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 3 business days.
We cannot refund you more than the amount you paid for your order.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 14days from the date of delivery
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
All the items are refundable.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options is supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.